Frequently Asked Questions
1. What products does RRE EXIM deal in?
RRE EXIM operates in a wide array of industries including agriculture, textiles, electronics, handicrafts, home essentials, and industrial raw materials. We work directly with manufacturers, artisans, and suppliers to ensure the highest quality of products for both domestic and international markets.
2. How can I place an international order?
International orders can be placed through our official website or by contacting our export support team. We handle all necessary documentation, packaging, and compliance procedures. We also guide you through payment, shipping methods, and delivery estimates for a seamless experience.
3. Do you offer tracking for orders?
Yes, once your order has been shipped, we provide you with a tracking number and a dedicated link. You can use this to monitor the real-time status of your shipment. Our logistics partners ensure timely updates for transparency and peace of mind.
4. What is the estimated delivery time for domestic and international shipments?
Domestic deliveries usually take between 3-7 working days, while international shipments can take anywhere from 7-21 working days depending on customs, distance, and the mode of transport selected. We strive to process all orders quickly to minimize waiting time.
5. How can I become a supplier or vendor for RRE EXIM?
Suppliers and vendors can reach out to our procurement team via our Contact Us page. We are constantly looking to build long-term relationships with reliable suppliers. After vetting, sample evaluation, and documentation, you can become part of our supply chain network.
6. Do you accept bulk or wholesale orders?
Yes, RRE EXIM specializes in bulk and B2B orders. Whether you are a retailer, distributor, or corporate buyer, we can customize quantities, packaging, branding, and pricing according to your needs. Our logistics and warehouse support ensure smooth bulk deliveries.
7. What payment methods are accepted?
We accept bank transfers, credit/debit cards, UPI (for Indian customers), and various international payment gateways. For large orders or international shipments, we recommend using bank wire transfers for ease and security. Payment details are shared during the checkout or proforma process.
8. Is it safe to share my information on your platform?
Absolutely. We follow strict data protection protocols. All user and order data is encrypted and never shared with third parties unless required for delivery or legal compliance. Your privacy and safety are our top priorities and we continuously upgrade our systems for protection.
9. Do you support returns or exchanges?
Yes, we support returns and exchanges under specific conditions. If the product is damaged, defective, or not as described, we initiate a return or replacement once verified. You can find detailed terms under our Return Policy page. For international orders, please check return feasibility with our team first.
10. How do I contact customer support?
You can reach our customer support via email, WhatsApp, or our live chat widget available on the website. Our team is available 7 days a week to assist you with queries related to orders, payments, shipments, and more. We usually respond within 12–24 hours.
11. Can I track the progress of my return or refund?
Yes, we provide return tracking numbers and refund status updates via email or SMS. The refund is usually processed within 7–10 business days depending on your payment method. You'll be kept in the loop throughout the return process.
12. Are there any hidden charges?
No, we pride ourselves on transparency. All applicable charges, including taxes, shipping, and duties (where relevant), are communicated clearly during checkout or order quotation. There are no hidden fees or surprise deductions.
13. What if my package is lost or delayed?
In rare cases of lost or delayed packages, we coordinate with our courier partners to investigate and resolve the matter quickly. If a package is confirmed lost, we either resend the order or process a full refund. Delays due to natural calamities or strikes are sometimes beyond control, but we keep you updated.
14. Do you support environmentally friendly packaging?
Yes, RRE EXIM is committed to sustainability. Wherever possible, we use biodegradable, recycled, and eco-friendly packaging materials. We also encourage our customers to reuse boxes or request minimal packaging if desired.
15. How can I stay updated on offers, new products, and services?
Subscribe to our newsletter or follow us on social media to get the latest updates, product launches, offers, and insights into our operations. You can also enable browser notifications on our website for real-time news and alerts.
